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General Discussion / Scanning After Update
« on: May 26, 2020, 01:00:21 PM »
My HP 6500 OfficeJet/Scanner were working well last week.
I could go to HP Printer Assistant to scan. Used to scan multiple pages to PDF feature.
Had issues with another printer. Deleted all printers and reinstalled latest software.
Now Printer Assistant does not show scanner. Install does not respond when USB cable is plugged in when prompted during install. When the cable is plugged in Device Manager sees the printer, fax and (under Imaging Devices) the scanner.
I have deleted this printer (Including 'root' uninstall as suggest on hp community), re-downloaded and re-installed multiple times.
Other programs can access the scanner (Windows built in Scan Ap) , but can't output PDF files, and require saving each page as a separate file.
Ran Scan Doctor, it says it cannot open the HP scan application.
How do I get Printer Assistant to see the printer?
Go to https://www.dropbox.com/sh/knlf9lvrdux66lm/AABcg2a6NklDiFr1P2FLeuKpa?dl=0 to see screen shots of driver events, Printer Assistant (should have a row for scanner), Scan Doctor start, Scan Doctor results.
Thanks for any ideas.
I could go to HP Printer Assistant to scan. Used to scan multiple pages to PDF feature.
Had issues with another printer. Deleted all printers and reinstalled latest software.
Now Printer Assistant does not show scanner. Install does not respond when USB cable is plugged in when prompted during install. When the cable is plugged in Device Manager sees the printer, fax and (under Imaging Devices) the scanner.
I have deleted this printer (Including 'root' uninstall as suggest on hp community), re-downloaded and re-installed multiple times.
Other programs can access the scanner (Windows built in Scan Ap) , but can't output PDF files, and require saving each page as a separate file.
Ran Scan Doctor, it says it cannot open the HP scan application.
How do I get Printer Assistant to see the printer?
Go to https://www.dropbox.com/sh/knlf9lvrdux66lm/AABcg2a6NklDiFr1P2FLeuKpa?dl=0 to see screen shots of driver events, Printer Assistant (should have a row for scanner), Scan Doctor start, Scan Doctor results.
Thanks for any ideas.