« Last post by johnw on August 28, 2014, 12:43:12 AM »
Turn on soapbox.
One problem that I have with Charter, (and other providers) is that they totally ignore the fact that there are many people out there who cannot handle their complex systems due to age or disabilities. My mom is a good example. Try to find a remote that these people can use. All they want to do is turn on the TV, change channels change the volume. Period. Anything else is beyond their comprehension. Charter does not make a simple remote for these people. I have been testing several for my mom, trying to find the best. Unfortunately, there is not one that will do everything that is desired. Only Charter's HD boxes allow you to skip channels so that when you surf, you only see the channels with programming that you want. The SD box does not have this ability. My mom's bedroom tv is a CRT, so only the SD box is usable. In our case, if it is a problem for her, then I will get a digital tv so I can get her an HD box, but she will not understand why I would do it. Since Charter does not talk about this, those without a tech savvy family member or care giver will not know this, assuming they could afford the upgrade.
I know Charter is not the only company that does this, but it sucks because these are the people that are most likely to use tv as they may no longer be able to get out and about. Where is AARP when you need them??? I look forward to the day that some Charter execs become senile, maybe they will then pay attention......
Turn off soap box